Shipping Protection

Your order, covered door to door.

If your package is lost, arrives damaged or is stolen after delivery, we'll replace it at no cost or refund you. Just contact us with your order number.

• Covers loss in transit
• Covers damaged packages
• Covers theft after delivery

Claims must be made within 30 days of the estimated delivery date. This is not an insurance policy: it's a replacement guarantee offered by Pétala.